Standard shipping is $9.50 for urban New Zealand addresses and $12.50 for rural delivery. Free standard shipping is available on orders over $100.

Yes — we offer free standard shipping on all orders over $100 within New Zealand.

Our New Zealand store ships within New Zealand only. Bennetto chocolate is also available in Australia and the United Kingdom — please visit the relevant regional Bennetto website to order.

We aim to dispatch orders within 1–2 business days. Delivery typically takes 2–5 business days for urban areas and a little longer for rural addresses.

Once your order has been dispatched, you'll receive a shipping confirmation email with your tracking number and a link to track your parcel.

Where possible we will avoid shipping at the end of the week to avoid potential heat damage. This may mean it takes slightly longer for your chocolate to arrive, but it means it is more likely to arrive in good condition.

Please contact us as soon as possible at admin@bennetto.co.nz if you need to change or cancel your order. We'll do our best to help before your order is dispatched, but we cannot guarantee changes once fulfilment has begun.

As our products are consumable food items, we're unable to accept returns. If your order arrives damaged or incorrect, please contact us at admin@bennetto.co.nz with your order number and a photo, and we'll make it right.

If your order hasn't arrived within the expected timeframe, please check your tracking link first. If you're still having trouble, get in touch with us at orders@bennetto.co.nz with your order number and we'll investigate.

Absolutely! Simply enter the recipient's address as the shipping address at checkout. We won't include a receipt in the parcel.

Some bars contain nuts — for example, our Toasted Hazelnut bar contains hazelnut, Coconut Flakes contains coconut, and Caramel contains almonds. All bars are manufactured on shared equipment and may contain traces of nuts. Please check individual product labels if you have a nut allergy.

Yes, all Bennetto chocolate bars are gluten-free and certified by Coeliac NZ. If you have a severe gluten intolerance or coeliac condition, please check individual product packaging for full allergen information.

es, all Bennetto chocolate bars are vegan and contain no animal-derived ingredients. Our chocolate is certified vegan.

We use turbinado sugar — a semi-refined, minimally processed cane sugar. We never use artificial sweeteners or highly refined sugars.

No — there is no added dairy or soy across our entire Bennetto range.

No, Bennetto chocolate does not contain palm oil.

Our flavoured range is made with 60% cacao. We also offer darker plain bars at 70% and 82% cacao for those who prefer a more intense chocolate experience.

Yes we have been third party tested for heavy metals by Hill Labs here in New Zealand. You can read more about this here -www.bennetto.co.nz/blogs/latest-updates/lead-and-cadmium-levels-in-dark-chocolate

No there is no alcohol contained in, or used anywhere in the manufacturing process, so none of our chocolate contains any alcohol. 

All of our chocolate is bean to bar, so none of our chocolate is alkalised/dutched. All of our chocolate is subject to temperatures ranging from 100-120℃ when roasted nice and slowly to bring out the delicious flavours locked inside.

Yes, Bennetto chocolate is certified organic. Our products are certified by EU bio.inspecta, ensuring our cacao and ingredients meet rigorous certified organic standards.

Yes, we source our cacao from Fairtrade-certified cooperatives across Ecuador, Peru, the Dominican Republic, and Madagascar. Fairtrade certification ensures farmers receive fair prices and work in safe, ethical conditions.

We partner with Fairtrade-certified cooperatives in four countries: Unocace and Fortaleza del Valle (Ecuador), Acopagro and CAOS (Peru), CONACADO and Cooproagro (Dominican Republic), and Cooperative Premium Cacao du Sambirano (Madagascar).

Net climate positive means that Bennetto offsets more carbon than it produces, resulting in a net positive impact on the climate. We achieve this through our environmental commitments and carbon offset programmes.

Yes, our packaging is recyclable. Please refer to your local council's recycling guidelines for how best to dispose of it.

Yes - sign up to our newsletter and receive 10% off your first order. We also run occasional promotions for subscribers, so it's worth staying connected!

Bennetto is available at selected retailers across New Zealand. Visit our stockist page to find a store near you: https://www.bennetto.co.nz/pages/stockists-bennetto-chocolate

Yes! For wholesale enquiries, you can contact our distributor Natural Things directly at orders@naturalthings.co.nz, complete the wholesale enquiry form on our website, or email us at orders@bennetto.co.nz.

Yes, we'd love to help with corporate gifting. Have a look at our Corporate Gifting page for more information and get in touch at orders@bennetto.co.nz to discuss your needs.

Yes, Bennetto gift cards are available in our online store.

We accept all major credit and debit cards including Visa, Mastercard, and Google Pay.

You can reach our team via the contact form on our website or by emailing admin@bennetto.co.nz. We aim to respond to all enquiries as quickly as possible.